Do you offer Spanish-speaking call center support?

Yes. We have dedicated bilingual Spanish-speaking intake agents to serve clients in the Spanish-speaking community. If your firm is advertising to Spanish speakers, we can assist your new potential clients who speak Spanish.

Do you offer dead lead follow-up?

Yes. We specialize in reviving dead leads. Just provide us with your dead lead list and we can re-engage with those leads and convert them into signed intake.

Are your services HIPAA compliant?

Yes. Our intake agents take official HIPAA training. Our software is also HIPAA compliant, so you can rest easy knowing that your clients’ sensitive data is protected and your firm’s reputation is protected.

Do you offer intake/contract services?

Yes. We provide digital contract services for all case categories.

What quality assurance systems does Intake on Demand have in place?

We monitor calls and grade several variables, including response time, accuracy of data input, agent courtesy, conversion success, agent courtesy, and several other factors.

Is Intake on Demand owned by a law firm or marketing company?

No. No one in the company is an attorney, and no one is associated with marketing or legal consulting firms. We take conflicts of interest seriously, and we do not share your proprietary data with anyone.

How can I access customer service in the event of a problem and what is the turnaround time?

If you have an issue with your account, you can contact your account manager 7 days a week and can directly contact our company’s principals. Our top priority is ensuring that our client firms are taken care of quickly and ensuring their full satisfaction.

How long does it take to set up a new account?

Set-up time depends on the complexity of your needs, but the typical range is 7-10 days. We can accommodate rush orders. Just contact us so we can discuss your requirements.

Is a long-term contract required?

No. We want our client firms to be happy with our services, not to lock them into services that aren’t working for them. Our services are billed monthly. There is a set-up deposit that is applied to the first billing cycle.

Our firm is located in a different state than Intake on Demand. Can you still answer calls for us?

Yes. Intake on Demand works with firms across the US.

Get A Quote