Who We Are

Increase your Intake with the Highest Quality and Lowest cost PNCs in the Industry

Our firm spends good money generating leads. You need the right intake partner to ensure the highest conversion rate possible. Otherwise, you’re wasting valuable advertising money and missing business opportunities.

Intake on Demand isn’t just an intake outsourcing firm. We provide the advantage your firm needs to excel in this increasingly competitive industry in which conversion is king.

No matter what your firm specializes in, Intake on Demand can create customized intake, lead follow-up, and Intake services for you, freeing up your time for what matters most: winning cases for your clients.

Who We Serve

No matter what your firm specializes in, Intake On Demand can create customized intake, lead follow-up, and Intake services for you, freeing up your time for what matters most: winning cases for your clients.

Mass Torts

Our agents collect the invaluable data mass tort cases require so that your firm is ready to represent your new clients as soon as the intake is signed.

Each plaintiff in a mass tort case has unique concerns, and our agents are trained to listen, engage, and clarify difficult concepts for new potential clients, starting the working relationship off with the trust and information exchange essential to your success and theirs.

We collect the crucial details that mass torts require from each new client during intake, seamlessly providing your firm with the data you need to successfully pursue mass tort cases. And we do it right, so your clients’ sensitive information and your firm’s reputation are secure.

Class Action Cases

You don’t treat your clients like faceless members of a class, and neither do we.

Intake on Demand provides personalized attention and empathetic communication on your firm’s behalf to potential class action clients who have made the decision to seek legal help in a time of need.

Our call center specialists – whether they’re working on new client intake, following up on leads, or obtaining signed intake – will treat each of your new clients and their individual concerns with the respect and care they deserve, creating the trust and confidence potential clients need to feel secure in their choice of a firm to represent them.

Mass Arbitration

If you’re running a mass arbitration campaign, we can help maximize your ROI by ensuring that valuable leads don’t fall through the cracks.

Collecting detailed client data and converting leads into intake quickly are the keys to success in a mass arbitration campaign, and that’s where we excel. Our highly-trained specialists work diligently to maintain contact with and convert arbitration leads so that valuable cases don’t slip away.

We can manage every step of the client relationship from intake to intake. And we specialize in converting leads into intake – accompanied by the data your firm needs to successfully pursue mass arbitrations – on first contact. Even if we don’t succeed during intake, our lead retention program ensures regular, diligent engagement until new clients are ready to sign.

Personal Injury Cases

It can be hard to outsource personal injury intake, but Intake on Demand is here to help ensure your firm doesn’t miss a single opportunity.

Each personal injury lead is unique, and our personal injury intake specialists are trained to collect detailed information to ensure that your firm maximizes conversion on high-value personal injury leads. We can help qualify leads and deliver your firm signed intake on:

Car and motorcycle accidents
Bicycle accidents
Uber/Lyft rideshare incidents
Dog attacks
Work accidents
Slip and fall cases
Birth injuries
Medical malpractice
Elder abuse and nursing home malpractice

What We Do

We go beyond pursuing and vetting leads to integrate signed intake agreements directly into your case management system with a robust set of usable data.

Phone Answering Service

Eliminate the risk that you’ll lose a client in this competitive industry by ensuring that your calls are answered and vetted by responsive, empathetic, and prepared call specialists. You never know who’s on the line when the phone rings. Don’t lose a valuable client to another firm by letting a call land in voicemail. People in difficult situations who have decided to reach out for legal help will shop for a firm that will answer their calls, and our agents can ensure that you don’t lose these clients to another firm. First impressions are everything, and our agents are industry leaders in the personalized attention that gives clients the confidence to choose your firm to represent them. Our call specialists are trained to be empathetic listeners and to collect all of the essential information required to vet a lead and turn it into a signed intake.

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Bilingual Specialist Support

Build a larger client referral network, grow your lead conversion rate, and expand your business without the cost of hiring your own bilingual staff. Spanish language support is a key driver in this industry. If you are marketing to the Spanish-speaking community, you need intake agents who can speak Spanish in order to eliminate the chance that a potential client in need will slip through the cracks due to communication barriers. Expand your earning potential, grow a new and loyal client base, and serve a broader portion of the community with our dedicated and caring bilingual specialist support agents.

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Lead Retention for Mass Tort & Class Action Campaigns

Get the greatest ROI possible on your mass tort, mass arbitration, and class action marketing campaigns by outsourcing lead response and vetting to our specialists. A marketing campaign is only as lucrative as your ability to capture and convert leads allows it to be. Large-scale campaigns can lead to a flood of leads, but if you don’t have enough staff to respond to, qualify, and convert them, your ROI will be minimal. Hiring and training excess staff to handle the influx of leads can also drastically reduce your ROI, which is where we come in. Our intake agents can expertly process your leads to ensure that your advertising money isn’t wasted. You’ve invested good money into attracting potential clients. Let us ensure as many of them as possible sign intake.

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Plaintiff Fact Sheets

Easy-to-understand breakdowns of important legal concepts and case details can offer clients peace of mind during a difficult time. Difficult legal concepts can be confusing for anyone, but especially for a client who is struggling with a life-altering event for which they’ve decided to seek legal help. Ideas that come easily to attorneys can seem foreign to non-specialists. We can provide fact sheets written in layman’s terms that will make even the most complex legal processes comprehensible to your clients, as well as up-to-date breakdowns of the details of mass tort, class action, and mass arbitration cases for plaintiffs.

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Diligent and Immediate Lead Follow-Up

Start working relationships off with a high level of trust and avoid losing clients to another firm by letting us ensure new clients receive prompt and personalized responses. We can respond to an email, web form, or chat lead immediately, ensuring your firm is there for potential clients at the crucial moment at which they’ve chosen to seek legal help. Our agents serve as a seamless extension of your practice, providing clients with the same level of service you would expect from in-house staff. Incoming leads are instantly categorized and assigned to an intake specialist who can call, text, or email the potential client immediately, providing new clients with the reassurance that they are dealing with a responsive firm they can have full confidence in.

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Revive “Dead” Leads with Outbound Intake

Don’t give up on leads or intake that haven’t been returned with a signature. Let us pursue them for you and ensure that no potential client slips away. If you have a list of “dead” leads lying around, let our conversion specialists take a crack at them. Your firm has the knowledge and specialized expertise to win cases; we have the knowledge and expertise to convert leads into signed intake. Diligence is key in ensuring that potential clients don’t feel left behind. Our conversion specialists can re-engage with clients you considered lost, detect qualified but missed cases, and maintain regular communication until new clients are ready to sign.

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Contract / Intake Service

After intake and vetting, Intake on Demand can send Intake to new clients on your behalf, ensuring a smooth transition for new clients working directly with your firm. Moving a new client from intake to signing a digital Intake agreement in one call locks new signatures in and helps eliminate the chance that a client will shop around with other firms. Digital contract technology can provide your firm with an exponentially higher conversion rate. Our agents maintain regular and diligent communication with the client to ensure that each intake comes back with a signature. If a potential client doesn’t sign a intake during the initial intake process, our agents will follow up to boost your conversion rate.

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Case Management Integration

Once a client has signed a intake, we can send it directly to your CRM system, saving you valuable time by taking care of intake data entry. We have experience integrating our services with nearly every CRM on the market, so once we’ve completed the intake process and obtained a signed contract from a client, we can move their data directly to your system either in real-time or via daily or weekly file by email. We work with your firm to customize this process to fit your needs and your clients’ wishes, which makes the transition process to working directly with your firm seamless for you and your new clients. Our data system is HIPAA compliant, so you can rest assured that your clients’ private data remains secure.

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Reporting

Our intake specialists track important data that your firm can use to analyze your marketing ROI and detect new opportunities. Processing intakes generates huge quantities of valuable data. Our intake agents record lead response times, inbound and outbound call volume, lead source information, call duration, and specialized notes on each intake. You can use that data goldmine to monitor your revenue sources and detect new business opportunities, which gives your firm an edge in analyzing the performance of your marketing initiatives and making data-driven business decisions.

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Become A Happy Customer of Intake On Demand

Let our team of expert be the right intake partner to ensure the highest conversion rate possible.Don't waste valuable advertising money,missing business opportunities.

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Why Us You Ask

We will let our clients answer that

My experience with Intake on Demand has been exceptional right from the start… I was especially impressed with their seamless onboarding process, they certainly have that process mastered! I highly recommend working with them, they are extremely responsive and wonderful to partner with

Joe S

– South Florida Attorney

Our conversion rates has increased form 12% - 20% is switching to Intake on Demand.

Austin C

VP of Operations

Our cost by PNC with Intake on Demand is more than 50% less than the next closet intake center we work with.

Emmanuel

VP of Marketing

You guys have been top-notch right out the gate. Hands down the most flexible intake center I have worked with.

Steve

Attorney

Thank you Intake on Demand. Your quality of PNC is superior to that of any other center I have worked with, and I have tried them all.

John

NY Attorney

The staff at Intake on Demand is second to none! So attentive and the attention to detail is something I wish all centers would adapt.

Paul

CEO – Marketing Firm

Frequently Asked Questions

Below is a list of frequently asked questions to help you understand how this works.

1. Do you offer Spanish-speaking call center support?

Yes. We have dedicated bilingual Spanish-speaking intake agents to serve clients in the Spanish-speaking community. If your firm is advertising to Spanish speakers, we can assist your new potential clients who speak Spanish.

2. Do you offer dead lead follow-up?

Yes. We specialize in reviving dead leads. Just provide us with your dead lead list and we can re-engage with those leads and convert them into signed intake.

3. Are your services HIPAA compliant?

Yes. Our intake agents take official HIPAA training. Our software is also HIPAA compliant, so you can rest easy knowing that your clients’ sensitive data is protected and your firm’s reputation is protected.

4. Do you offer intake/contract services?

Yes. We provide digital contract services for all case categories.

5. What quality assurance systems does Intake on Demand have in place?

We monitor calls and grade several variables, including response time, accuracy of data input, agent courtesy, conversion success, agent courtesy, and several other factors.

6. Is Intake on Demand owned by a law firm or marketing company?

No. No one in the company is an attorney, and no one is associated with marketing or legal consulting firms. We take conflicts of interest seriously, and we do not share your proprietary data with anyone.

7. How can I access customer service in the event of a problem and what is the turnaround time?

If you have an issue with your account, you can contact your account manager 7 days a week and can directly contact our company’s principals. Our top priority is ensuring that our client firms are taken care of quickly and ensuring their full satisfaction.

8.How long does it take to set up a new account?

Set-up time depends on the complexity of your needs, but the typical range is 7-10 days. We can accommodate rush orders. Just contact us so we can discuss your requirements.

9.Is a long-term contract required?

No. We want our client firms to be happy with our services, not to lock them into services that aren’t working for them. Our services are billed monthly. There is a set-up deposit that is applied to the first billing cycle.

10.Our firm is located in a different state than Intake on Demand. Can you still answer calls for us?

Yes. Intake on Demand works with firms across the US.

Questions?

If you have any questions or queries a member of staff will always be happy to help.

Who We Are

Your firm spends good money generating leads. You need the right intake partner to ensure the highest conversion rate possible.

Learn More

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INCREASE YOUR INTAKE

If you have any questions or queries a member of staff will always be happy to help. Feel free to contact us by telephone or email and we will be sure to get back to you as soon as possible.